How long will it take before I receive my order?
After you payment has been received, the products will be shipped within 1 day. The estimated delivery time depends on your location and our partners.
We expect the following delivery times:
Europe mainland: 3 to 5 days
European islands: 5 to 10 days
Orders that have been placed on Friday will be shipped on Monday by the latest.
Do you ship internationally?
We ship to the following countries:
Netherlands, Belgium, Bulgarian, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Austria, Poland, Portugal, Romenia, Slovenia, Slovakia, Spain, Czech Republic, Sweden.
What are the shipping costs?
The shipping cost depends per country. The below prices are based on package sizes. Small items, could be cheaper in shipping. To be sure of your shipping cost add the items to you basket and follow the checkout process.
Estimated shipping costs are:
Nederlands – € 7,44
Belgium – € 10,89
Denmark – € 17,85
Germany – € 11,50
France – € 17.25
Italy – € 18,76
Luxembourg – € 14,52
Monaco – €17.24
Austria – €17.24
Other countries € 20.00 or above
Returns
How can I return a product?
It is possible to return a product within 30 days of purchase. The product should be unused and in its original state. The return shipping costs are at your own expense. If you wish to return a product, please send an email to info@kitelife.eu with the following information:
1 – Names of the products you wished to return
2 – Quantity of each product you want to return
3 – Reason, is not obliged but we would love to hear it. if you are willing to share this with us.
4 – Pictures of the products if the reason for the return is due to damage.
After we have received the email we will reply within one business day with the instructions.
Make sure the product(s) is packaged well for its return to avoid any unnecessary damage. Always include an note with your name and order number in the package, so we are able to identify it.
Do I need to pay for the shipping costs to return the product?
Yes, the return of products is at your own costs.
When can I expect my money back?
We will refund the money within 7 days after receiving the products back. Refunds will exclude shipping costs.
Shipping costs are non-refundable.
